Thursday, April 16, 2009

Sync with SharePoint calendar causes Outlook to crash

This issue is caused when there is an "Exceptions to Recurring Event"

Root Cause:
Older calendar items brought over from SharePoint 2003 that had exception on the recurrence.

Workaround:
Delete all the calendar items that have an "Exception to Recurring Event", except Recurring Events that have an Exception and are Prefixed with "Deleted:" Like as follows:

clip_image001

NOTE: you must follow the instructions below to delete the items with the exception. If you try to delete the items without the instructions below you will get the following error.

clip_image002

How:

  1. Create a view that groups by Recurrence
  2. Look for items where the Recurrence icon has a slash through it
    listitems
  3. Click on the items edit menu and select Edit Item
    clip_image004
  4. The Recurrence section should look like the following (it will have Custom selected)
    clip_image005
  5. Select Yearly, you will be prompted by SharePoint
    clip_image006
  6. Click Ok
  7. Click Ok on the EditForm.aspx page and you will be prompted, again.
    clip_image007
  8. Click Ok
  9. Open the items menu again and select Delete Item
    clip_image008
  10. If you are prompted to send the item to the recycling bin, click OK
    clip_image009
  11. Repeat these steps for all items that have an exception to a recurring event.

If you have cleaned up all the corrupt items, you should be able to sync your SharePoint calendar to Outlook .